Responsible Gaming at 1bdt99
— Play Smart, Play Safe

1bdt99 is firmly committed to preventing underage gambling. We treat age verification as a non-negotiable cornerstone of our responsible gaming programme, not merely a regulatory formality. Every player who registers on the 1bdt99 platform must confirm that they are at least 18 years of age at the time of registration, and this declaration forms part of our binding Terms and Conditions.

Beyond the initial age declaration, 1bdt99 conducts ongoing Know Your Customer (KYC) verification checks. Players may be required to submit a valid National Identity Card (NID), passport, or birth certificate to confirm their age before withdrawal requests are processed or before account features are fully unlocked. Players who cannot verify their age to our satisfaction will have their account restricted or permanently closed.

Protecting minors online: If you share a device or internet connection with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend taking the following precautions:

• Never save your 1bdt99 login credentials in a shared browser or device.
• Always log out of your account when you are not actively using the platform.
• Use device-level parental control software to restrict access to gambling websites for younger users.
• Keep your mobile number and OTP verification codes private and secure at all times.
• Do not share your account username, password, or bKash/Nagad payment credentials with anyone.

If 1bdt99 has reason to believe that a minor has accessed the platform — whether through self-reporting, third-party notification, or internal detection — we will immediately suspend the account, reverse any pending transactions where possible, and report the matter to relevant oversight bodies in accordance with applicable law.

Gambling is intended to be an enjoyable leisure activity, and for the vast majority of 1bdt99 players it remains exactly that. However, for a small number of individuals, gambling can evolve from a pastime into a harmful behaviour that affects their financial stability, relationships, and mental wellbeing. Recognising the early warning signs is the most important step toward addressing problem gambling before it escalates.

1bdt99 encourages all players to periodically reflect on their gambling habits. The following self-assessment questions are designed to help you evaluate whether your relationship with gambling remains healthy and in control. If you answer "yes" to two or more of these questions, we strongly recommend using one of our player protection tools or contacting our support team.

One of the most practical and effective tools for staying in control of your gambling is setting a personal deposit limit. 1bdt99 allows every registered player to configure daily, weekly, and monthly deposit caps directly from the account settings panel. These limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers.

How deposit limits work on 1bdt99:

• Daily Limit: Sets a maximum amount (in BDT) that you can deposit within any single 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Limit: Caps your total deposits across any rolling seven-day window, providing a broader view of your weekly spend.
• Monthly Limit: Controls your total deposit activity over a calendar month, helping you plan your gaming budget responsibly across a longer horizon.

Limit reduction vs. limit increase: A reduction in your deposit limit takes effect immediately — the moment you save the new setting, your lower limit is applied. An increase in a deposit limit, by contrast, is subject to a mandatory 72-hour cooling-off period before it comes into force. This deliberate delay is intentional: it gives you time to reconsider whether increasing your limit is truly what you want, rather than acting on an impulse in the heat of the moment.

In addition to deposit limits, players may also choose to set session loss limits and bet size caps where available in the account settings panel. These additional controls give you even finer-grained management of how much you wager in any single gaming session, reducing the risk of losing more than you intended during an emotionally charged session.

Sometimes the most responsible decision a player can make is simply to step back for a period of time. 1bdt99's time-out feature allows you to temporarily suspend your account for a defined short-to-medium duration without permanently closing it. This is ideal for players who recognise that their gaming has become more frequent than they are comfortable with, or who simply want a structured break to reassess their habits.

Available time-out durations on 1bdt99:

• 24 hours
• 48 hours
• 7 days (one week)
• 14 days (two weeks)
• 30 days (one month)
• 42 days (six weeks — maximum short-term break)

During an active time-out period, your 1bdt99 account will be suspended from all gaming and deposit activity. You will not be able to log in to place bets or make deposits. Your existing account balance is fully preserved and will remain intact until your time-out expires. Promotional marketing communications from 1bdt99 will also be paused for the duration of your time-out.

Activating a time-out: Log in to your 1bdt99 account, navigate to the Responsible Gaming section within account settings, select "Take a Break", choose your preferred duration, and confirm. The suspension takes effect within minutes of confirmation. To request a time-out, you may also contact our support team directly at [email protected].

Self-exclusion is the most serious and comprehensive responsible gaming tool available on 1bdt99. It is designed for players who have recognised that gambling is causing them genuine harm and who want to completely remove access to the platform for an extended period. 1bdt99 takes self-exclusion requests with the utmost seriousness and processes them with the highest priority.

Available self-exclusion periods:

• 6 months: A substantial break that gives you time to seek support and re-evaluate your relationship with gambling.
• 1 year: A full calendar year of exclusion, providing significant distance from gambling activity.
• 5 years: A long-term exclusion for players who need an extended period of recovery and reflection.
• Permanent (indefinite): A lifetime exclusion from the 1bdt99 platform. This option is irreversible and cannot be lifted under any circumstances.

What happens when you self-exclude: Upon activation of self-exclusion, your 1bdt99 account is immediately closed to all gaming and deposit activity. Any remaining account balance above the platform's minimum withdrawal threshold will be returned to your registered payment method (bKash, Nagad, Rocket, or bank transfer) within the standard processing timeframe. Balances below the minimum threshold will be handled on a case-by-case basis — contact our support team for assistance.

Once self-excluded, 1bdt99 will remove you from all marketing communications and will make reasonable efforts to ensure that you do not receive promotional emails, SMS, or push notifications for the duration of your exclusion period. If you receive any marketing communication from 1bdt99 during your self-exclusion, please report it immediately to [email protected] so that we can investigate and rectify the issue.

To initiate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and preferred exclusion duration. Your request will be processed and confirmed within one business day. Alternatively, the self-exclusion option may also be available directly within your account settings panel under the Responsible Gaming section.

If you believe that gambling is having a negative impact on your life — or the life of someone you care about — please know that help is available and that reaching out is a sign of strength, not weakness. 1bdt99's support team is trained to handle responsible gaming concerns with empathy, discretion, and speed. All communications about problem gambling are treated as strictly confidential.

There is no need to be in crisis before you reach out. Whether you simply want to talk through your options, activate a limit or exclusion, or need guidance on how to discuss a gambling concern with a family member, our team is here to assist you at any stage.

How to reach the 1bdt99 responsible gaming team:

• Email [email protected] with subject line "Responsible Gaming Support".
• Include your registered username and a brief description of your concern.
• Our team will respond within one business day, typically much sooner.
• All responsible gaming requests are handled by our dedicated player welfare team, not general customer service.

1bdt99 also encourages players to seek external guidance if they feel they need independent, professional support. While we do not endorse or partner with specific third-party organisations, there are community-based support services and mental health resources available in Bangladesh that specialise in behavioural addiction. Speaking with a trusted family member, a healthcare professional, or a community counsellor can be an important complement to the technical tools 1bdt99 provides.

For family members and friends: If you are concerned about the gambling behaviour of a family member or someone close to you, you may contact our support team on their behalf. 1bdt99 takes third-party welfare reports seriously and will investigate any credible concern about a player's wellbeing. We cannot share account details with third parties, but we can take appropriate protective action where evidence supports doing so.